Frequently Asked Questions

US orders typically arrive within 3-7 business days. UK orders within 5-10 business days. Free shipping on all orders.

Currently we ship to the US and UK. We are expanding to additional regions soon.

We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, contact us for a full refund or exchange.

Every Zwheel scooter comes with a tiered limited warranty — 18 months on the frame and folding mechanism, 12 months on core components (battery, motor, controller, lights, brakes), and 6 months on the dashboard and charger. See our Warranty page for the full component table.

Yes! All Zwheel scooters are CE, UKCA, and UL certified, meeting the highest safety standards.

Please contact us at support@zwheel.com with your business details. We look forward to partnering with you!