Гарантия

Гарантийная политика

Наше обязательство качества — полная гарантийная защита для вашего электросамоката Zwheel.

Последнее обновление: April 2026

Preface

At Zwheel, our commitment goes beyond delivering high-performance e-scooters — we're equally dedicated to providing exceptional after-sales support. With a nationwide network of authorized Service Centers, expert maintenance and care are always within reach.

Обзор Покрытия

Данная гарантия покрывает производственные дефекты структурных и механических частей самокатов Zwheel при нормальном использовании, до 18 месяцев с даты доставки.

Запчасти, проданные отдельно, не покрываются гарантией, за исключением дефектов при доставке или повреждений при транспортировке (свяжитесь с нами в течение 14 дней).

Please contact us to initiate a claim.

Условия Гарантии

  • •The warranty is automatically registered to the original purchaser or recipient.
  • •This warranty is non-transferable.
  • •Coverage begins from the date of delivery, not the date of first use.
  • •The warranty is only valid for products purchased directly from zwheel.com.
  • •By placing an order, you are deemed to have read and agreed to the warranty policy on the day of purchase.

Срок Гарантии по Компонентам

Component Period (Months) What's Covered
Frame 18 mo Cracks under normal use.
Folding Mechanism 18 mo Loosening or breakage under standard folding use.
Battery 12 mo Failure to charge, failure to power on, unexpected shutdowns, abnormal capacity loss, or swelling/leakage due to factory defects.
Motors 12 mo Failure to spin under normal use.
Controllers 12 mo Failure to power on, loss of throttle response, unexpected shutdowns, or internal short circuits due to factory defects.
Throttle 18 mo Throttle unresponsive or intermittent due to internal electronic failure under normal use.
Dashboard 6 mo Failure to power on/off, screen blackout, garbled or unreadable display, or button malfunction due to factory defects.
Charger 6 mo Failure to charge due to manufacturing defects.
Lighting System 12 mo LED failure, factory faults.
Braking System 12 mo Failure of brake lever, caliper, or hydraulic system due to factory defects under normal use.

Расходные Компоненты (Исключены)

Component Warranty Status
Fenders Excluded from Warranty
Tires (including inner tubes) Excluded from Warranty
Brake Discs Excluded from Warranty
Brake Pads Excluded from Warranty
Handle Bar Covers Excluded from Warranty
Other Consumable Parts (Plastic covers etc.) Excluded from Warranty

Exception: Issues arising within 3 days after delivery during unboxing. The odometer should be less than 5 miles.

Исключения из Гарантии

Water Damage: Any damage or issues caused by water or moisture, whether direct or indirect. This includes corrosion, short circuits, electrical failures, damage to sealed parts (battery, motor, controller, display), and rust, mold, or discoloration.
Overloading: Exceeding the scooter's maximum load capacity, which may cause component stress or premature failure.
Crash Damage: Any damage caused by impacts, crashes, or accidents — including hitting objects, road hazards, or falling.
Unauthorized Electrical Modifications: Modifying, disassembling, or replacing any electrical parts without approval. Opening or tampering with the battery pack will void the warranty immediately.
Incompatible Power Sources: Using chargers with unsuitable ratings, risking system damage.
Improper Maintenance: Neglecting regular checks or using incorrect tools, affecting scooter safety and function.
Ignoring Guidelines: Disregarding instructions on riding, safety, and use limitations provided in the user manual.
Exposure to Extreme Conditions: Damage caused by using or storing the scooter in extreme environmental conditions or exposure to corrosive materials.
Wear and Tear: Normal wear and tear, including cosmetic issues such as paint scratches or fading.
Commercial/Competition Use: Using the scooter for intense commercial activities or competitive events.
Unauthorized Repairs: Attempting DIY repairs without professional expertise, risking further damage.
Unintended Use: Employing the scooter or its components in ways not intended by the manufacturer. Parts that have exceeded the warranty expiration date.

Процесс Обращения

Начните обращение с подтверждением покупки и доказательством проблемы. Свяжитесь с support@zwheel.com.

Послегарантийная Поддержка

После гарантии мы предлагаем бесплатную диагностику и 25% скидку на запчасти.

Стоимость Доставки

Клиенты несут расходы по доставке. Рекомендуем сохранять оригинальную упаковку.

Специальное покрытие 30 дней: мы покрываем доставку при дефектах контроллера, двигателя или аккумулятора в первые 30 дней.

To apply for special coverage, please contact our customer support team as soon as you notice any issues. Our team will help you obtain a Return Merchandise Authorization (RMA) number and provide the necessary shipping instructions. Products sent without a valid RMA number may not be accepted under this policy.

Юридическая Оговорка

Это единственная гарантия, предоставляемая Zwheel. Ответственность ограничена ремонтом или заменой деталей.

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